Automatic enrolment provider Now: Pensions plans to introduce a new adviser web portal in the third quarter of this year in a bid to tackle data protection issues.
The insurer has faced criticism from advisers after it emerged that some were unable to access client information once an employer had signed terms.
Now: Pensions says data protection rules prevent it from automatically granting advisers access to client details. Instead, employers must consent before advisers can use the provider’s portal.
Now: Pensions chief executive Morten Nilsson acknowledges the difficulties this has caused advisers and says the provider will attempt to address the problem later this year.
He says: “At the moment, an emp-loyer can set up the adviser to have access to the scheme but the emp-loyer has to do that when they establish the scheme with us.
“Some employers were not doing this and as a result advisers were annoyed because they couldn’t acc-ess the employer information through us.
“The problem is we need to know that the adviser should have access to the information. There are data protection issues because individual members need to give consent before advisers can view their personal information.
“In Q3 we are setting up an adviser access portal so advisers can manage all their clients in one place.
We believe that will help to solve the problem.”
The firm also intends to improve its website to make it easier for individual members to give advisers permission to view their information.