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Not such smooth operators

Dianne Hayter’s Viewpoint seems to be entirely from her own perspective.

My observations of her supposed successes measure in percentage influence rather than actual achievements.

Perhaps she should return to her medically-based heritage because if she really thinks that “mystery shopping” and “the removal of the smoothed investment product” from a range of products the quality of Sandler’s are two great achievements, along with the others that she lists, she is blind to the realities of the market.

Having had some experience of consumer panels in one form or another, I conclude that the world and particularly consumers, such as myself, would be better without them. Her band have wrought havoc and created chaos in the name of consumerism.

Defined-benefit pension schemes have disappeared. With-profits endowments have disappeared. Compen-sation has been paid to thousands of people who really do not deserve a penny because their contracts have not yet matured and, therefore, any loss has not yet been determined.

Consumerists? I think not. Rather, self-serving, highly paid, self-aggrandising people who really should get a proper job and leave those of us who already have one to get on with ours.

Terence O’HalloranO’Halloran & Co,

Lincoln

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