Over the next two years the firm will withdraw from 22 of its 52 operations across the UK. It will bring them together in seven new “centres of excellence” in Norwich, Perth, Bishopbriggs, Stretford, Manchester, Leicester and Southend.
Chief executive Igal Mayer says: “We are a very strong business that has grown over the years into a complex organisation. We want to deliver excellent, consistent and reliable customer service with market leading efficiency. To achieve this we will need to fundamentally simplify our business, consolidating our expertise into seven insurance centres of the future in the UK.”
Mayer says the centres will be “high-tech, modern and flexible” and will provide the firm’s employees with the products, processes and technology to give customers and business partners excellent service.
He says: “What we are announcing today represents significant operational change but I am convinced we are on the right course and that we have the best people working on delivering the right products and processes to service our customers and partners well.”