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No Abbey apology

I would like to highlight the wonderful service that Abbey Group is providing in helping me to advise clients.

Yesterday, I received a letter from the mortgage division without date, reference or name of the sender. The letter advised me that they did not hold a copy of my MCCB certificate and requested that I complete another introducer&#39s form – last completed November 2003. No apology for mislaying papers nor the additional work imposed on me, just a threat to terminate my agency. Working on the basis that resistance is futile, I duly obliged.

I introduced a client to the Pegasus arm for £750,000 of critical illness in January. There have been numerous delays in underwriting but outstanding information was received on the 13th of this month. I was told that underwriters may deem to look at it at the end of next week.

So far, I have spent between 8.15am and 9.50am resolving these problems. I hope your readers can benefit from the hard lessons I am learning.

Ion J Tsakalis

IFA, Sage Roxborough,

Hove, East Sussex


Churchill Investments announces senior appointment

IFA Churchill Investments has announced the appointment of Warren Perry as head of research replacing investment director Malcolm Weightman who is retiring after 30 years in the industry. Perry was previously senior investment director from 1994 to 2002 at Whitechurch Securities and then managing director at Lindsay Welbeck. Churchill Investments managing director, Jamie Ware, has […]

Reregistration fee smoothes the way

I read with interest the front page comments last week from Cofunds marketing director Rick Andrews. Reacting to FundsNetwork&#39s £50 reregistration fee for IFAs consolidating client portfolios on to the platform, Mr Andrews asked whether such a payment to IFAs makes a difference? He might not think so but, if our recent experience is typical, […]

Watchdog calling for clarity on protection

Some reviewable whole-of-life product literature does not make clear that the premium is not fixed for the term and could change, says insurance ombudsman Reidy Flynn. Speaking at the Developing Next Generation Protection & Health Insurance Products conference organised by Marketing Week in London last week, Flynn said she was shocked when one insurer tried […]

&#39Fewer bells and whistles, more genuine innovation&#39

Real innovation in the protection market could be limited by the need for short-term gain, claims Bright Grey products director Roger Edwards. The sector has yet to carry out the same level of market research and intense product development conducted by other consumer sectors and may never do so because of the structure of the […]


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