Financial services personnel have been asked to contribute to a workshop organised by the new financial ombudsman on 24 January.
The discussions will feature the proposed new arrangements for handling complaints.
Speakers will include Financial Ombudsman Service chairman Andreas Whittam Smith and FSA director of consumer relations Christine Farnish. Consumer representatives will also attend.
Chief Ombudsman Walter Merricks says: “:We are very keen to gather as much information we can on the practical implications of the new system for financial services providers. We want to ensure they have as much notice as possible to make any necessary changes before we go live.”