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Nest: How we are gearing up for the auto-enrol crunch

We believe it is vital advisers have the facts on what Nest offers.

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We are doing lots to help advisers and make sure the automatic enrolment process is as straightforward as possible for advisers and employers.

This includes Nest Live roadshows, webinars, videos and other information on our website. We believe it is vital advisers have the facts on what Nest offers, in order to help them compare Nest to other providers and advise their clients on their options.

Nest was established to ensure all employers have a scheme they can use to meet their auto-enrolment duties. 

Because Nest has a public service obligation, any employer who wants to use Nest can do so. They can work with us directly, through an adviser, a third party or a combination of these – whichever approach suits their business.

We have purposefully developed our services through in-depth research and consultation with employers and members to make sure we are able to meet their needs. We have also worked closely with advisers who are supporting their clients, whether that is with set-up, worker enrolment or ongoing administration.

As well as working with advisers, we have consulted accountants, payroll providers and employee benefits consultants to understand their role and work with them to help their clients.

Our delegated access function, for example, allows employers to assign some or all of their scheme administration to any adviser they choose. It also allows employers to delegate specific tasks to internal staff teams or individuals. An employer can have as many delegates as they like and at all times they have complete control over levels of access. We believe this is a flexible way for employers to manage the scheme and if they are getting help to meet their duties externally we can accommodate that.

Research has consistently shown nine out of 10 employers will look for support in choosing a qualifying pension scheme, with the majority of those having sought, or intending to seek, additional help around compliance.

Nest recognises this and is constantly looking at ways to evolve our delegated access function, employer help centre, adviser site and our online tools. In October we added new functionality to make it easier for delegates to manage multiple accounts.

We are also working directly with payroll providers to make sure they can use our file formats and processes. We are regularly taking feedback from payroll providers already using us and talking to providers for smaller organisations that are yet to start using us. While we cannot prepare employers’ data – that is a job for employers and payroll providers – we can help any third parties who get involved in helping their clients do this. We provide guidance and support for suppliers to work with Nest and if they need to make changes to their systems to be compatible with ours we have clear information on how they can do this.

Our online tools and services are there for employers, advisers, payroll providers and any third parties helping employers with auto-enrolment. Look at our website, read our guidance, and if you have any questions please get in touch.

John Taylor is managing director of customer and proposition at Nest



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