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Neil Liversidge follows Lakey in billing claims firm over £3,800

Misselling claim caused distress and wasted time, says Liversidge.

West Riding Personal Financial Solutions managing director Neil Liversidge has written to a claims management company demanding it pay over £3,800 for wasting his time to investigate a mortgage misselling claim, or face court action.

Liversidge has asked Money Claims UK to refund him the money lost through investigating the claim in August 2012.

The complaint was rejected by West Riding and no appeal was submitted to the Financial Ombudsman Service.

Liversidge claims West Riding lost £2,861.25 through time spent investigating what he terms the “groundless” complaint.

He says it took almost 15 hours of his own time and three and a half hours of his PA’s time. He is also claiming for a further £1,000 in compensation as he was forced to investigate the complaint while on holiday.

Liversidge says he will commence court action against Money Claims UK if it fails to respond to the letter in the next 28 days.

In the letter, he says: “Your complaint disrupted my annual holiday in Italy much to my inconvenience, anxiety and distress, and that also of my family.”

Hudson Green & Associates principal Ian Hudson says: “I fully respect what Neil is doing. The profession should stand behind advisers who take action against claims firms for groundless complaints.”

Last month, Money Marketing revealed that Highclere Financial Services partner Alan Lakey had been awarded £340 through the small claims court after contesting a payment protection insurance misselling claim from a claims firm.


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