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Out of context: CII

Out of context

“I’ll batter him until he picks up the phone” Chartered Insurance Institute director of communications David Ross goes to extreme lengths to force the CII’s head of learning Simon Graham into returning an MM hack’s call. “Who’s Andy?” Aviva press officer struggles to recall former Friends Life chief (and new Aviva UK life boss) Andy […]

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The Platforum: Be wary of platform tech shifts

There are some big changes happening under the surface in the platform market at the moment. With all of the excitement around the pension reforms currently it is easy to forget about the shifts in platform technology that are either in progress or on the horizon. And it is even easier to overlook the impact […]

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Joanne Smith: Don’t let poor performance management lead to misselling

Despite recent industry improvements on staff incentives in a bid to reduce misselling, wider performance management techniques have been found to negatively influence the behaviour of frontline staff. The FCA has been clear in its stance that firms that offer staff incentives or use ‘pushy’ performance management techniques to drive sales are not operating in […]

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