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My hopes for Misys were dashed by charges

Until December 2002, I was a member of DBS Financial Management for over 14 years. During this period, Ken Davy and Don Westacott achieved their goal by making the company the biggest and best network in the UK.

When the takeover by the Misys group was announced, I, like many of my colleagues, thought that now we have the financial backing of a large FTSE-100 company, my business will take off. How wrong one can be.

Within months of the takeover, Misys announced increased charges for monthly administration, software, PI and anything else that came to mind.

Comparing charges from April 2001-2002 and those for the same period 2002-2003, charges imposed by Misys increased by over 65 per cent.

The whole concept of a network is for the benefit of its members, not to appease directors and shareholders. The board of directors seem to have lost sight of this basic fact.

If it were not for the fact that Misys makes it extremely difficult to leave the network, I would anticipate that some 2,000 members would have left by now.

For all the incentives that Sesame is likely to introduce, the plight of the members can only worsen.

One final point, having supported Misys software as a member, I omitted to consider the consequences of my departure with regard to my database and allowed my licence to terminate.

In doing so, I lost access to all my client data. Some months ago, I approached Misys to find out how I could reinstate access to my database and was told that this would costs me £295 plus VAT.

Having spent many months during my membership of DBS and Misys keeping my database up to date, I consider this amount to be extortionate. If there are any readers of Money Marketing who can provide me with any advice on this matter, it would be much appreciated Alan Shulver



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