It seems that Aegon Scottish Equitable cares so much about its customers it even takes an interest in their bowel movements.
A mischievous IFA forwarded the following letter to MM.
“Thanks you for your recent phone call. I write to confirm that Mrs X has now been transferred to the correct agency. Please accept my sincere apology for any incontinence. I trust you will find everything in order now.”
Nothing beats a bit of toilet humour.