Since being forced out of being an IFA by my ethics, I have found solace in championing the consumer cause against poor financial services advice.Now what do we get? Money-motivated companies creating exams for complaint-handling staff (MM Professional Brief, September 21). Isn’t everyone aware of the existing financial services qualifications – FPC, AFPC, Cemap, G60, etc? If they are trying to cut out the cowboys in this side of the business, they are certainly not setting a good example. To control quality, complaint-handlers should hold the same qualifications that would be required today to write the business that is the subject of complaint. Problem solved. But is it? Here comes the sledgehammer. Out of the woodwork creeps an annual bill of at least £400. For what? The insurers are winning the battle to time bar most of their evident missales and if I charged what I am worth, none of my clients would have got the service and the results achieved. If this is a genuine Government move to reduce help available to the consumer, it will probably work. This is the only business whereby if you get caught for ripping off the consumer, all you have to do is make things appear as if the theft (whoops) I mean advice had never happened. A bit like robbing a bank, where the only downside is that you have to give back the money if they catch you. Surely, if these unnecessary regulatory controls (designed by insurance companies for claims advice limitation?) are brought in and charged for, then third parties will have a legitimate claim to have their charges reimbursed if a complaint is upheld so the client can then keep 100 per cent of the proceeds. I wish that was all I had to say but I will leave you with a closing comment as I notice that Money Marketing has commented about churning, advocating trail commission instead. Trail commission is an unjustifiable rip-off. Yes, if an “adviser” provides a little annual renewal package, a small fee may be acceptable but must do nothing for the money and at the very least such commission should be capped. Just glancing at your paper this week has depressed me yet again. What a love/hate business this is. Peter Amott, Aerobenefits, Wokingham, Berkshire
McCarthy surprised many in the industry by seeming to morph into industry analyst Ned Cazalet while making a speech to pension industry leaders at Gleneagles. He called for urgent changes to the financial services distribution model, which he says is failing consumers, providers and advisers.
Well done, Michael Portillo, for his self-deprecating manner. The former Conservative MP recently told a forum of IFAs how the moment of his demise – when he lost his Parliamentary seat, followed his home and his career in politics – was voted the third best moment of the 20th Century by Observer readers and Channel […]
Threesixty is offering a treating customers fairly tool to help advisers record customer complaint and persistency rates.
I disagree completely with Tenet Group’s Simon Hudson’s article (MM September 21). First, Mr Hudson’s ideas are based on the fact that no advisers are biased by commission. If this truly were the case, then life offices would not raise or reduce pension commission payments depending on whether they wanted to increase or decrease market […]
By Kim Jarvis, Canada Life In this article we look at which forms personal representatives (PRs) need to complete and who actually pays the tax. To recap, under current rules, any part of the estate that falls within the available nil-rate band (NRB), currently £325,000, is taxed at zero. Anything in excess of the NRB is […]
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The Financial Services Compensation Scheme will automatically compensate hundreds of clients of a collapsed discretionary fund manager, but other investors will have to wait another five months to get their money back. London-based Beaufort Securities has been investigated by both the FCA and US authorities. An indictment from the US Department of Justice alleges that […]
Fiducia managing director on ‘good old-fashioned’ customer service in the digital world Anthony Scott is adept in the art of communication. As an adviser and a novelist (he has written the novels ‘On Ashover Hill’ and ‘The Birthday Gift’) it is crucial for the Fiducia Group managing director to engage and build a rapport with […]
The FCA has reiterated its warnings that advisers outsourcing defined benefit transfer advice to firms with relevant qualifications cannot divorce themselves from responsibility for the eventual recommendation. While existing FCA rules require additional qualifications to advise on DB transfers, and the FCA has written to all firms who have DB transfer permissions as part of […]