View more on these topics

Mortgage firm exposes 15,000 customers’ account details

Redstone Mortgages has breached the Data Protection Act by accidentally revealing 15,333 customers’ account details.

The Information Commissioner’s Office says the breach occured when personal information relating to 15,333 mortgage accounts was emailed to a member of the public by mistake.

The information, which included personal data relating to individuals’ arrears or possession proceedings, was sent to Redstone’s head office and several other recipients as part of a monthly analysis report. It was not encrypted or password protected and was initially intended for a consultant using a private email address. Instead, the information was sent to a member of the public who had a similar email address.

Redstone Mortgages chief executive officer David Lautier has now signed an undertaking to ensure that all reports containing personal information will be suitably password protected before being emailed externally.

The undertaking also requires Redstone Mortgages to implement other security measures as it deems appropriate to ensure that personal data is protected against unauthorised access.

ICO head of enforcement and investigations Sally-anne Poole says: “It is essential that the right procedure is followed and care is taken when sending out emails of this nature.

“If personal information falls into the wrong hands, individuals could experience considerable distress. It appears that this method of sending out reports containing personal information has been common practice within the company for a while.

“I am pleased that Redstone Mortgages has agreed to take remedial steps to safeguard personal information and prevent a similar incident happening again.”

Recommended

Hung result would block reforms

A hung Parliament would be “a disaster” for pension reform, according to Cicero Consulting. Director Iain Anderson said: “No party would want to coalesce for long. You would not get a Budget through, the regulatory architecture reforms would not get through and you would have the Conservatives wanting to review Nest and Labour not letting […]

Guide cover

Guide: Johnson Fleming produces auto-enrolment checklist

For a job as big as managing the auto-enrolment changes, it’s important to know what has been completed and what still lies in front of you to give you the reassurance that everything is in hand. Getting the planning and project management right at the outset can help you see the path ahead and ensure everyone knows their roles and responsibilities. To help with this, Johnson Fleming has produced a checklist outlining every step that needs to be taken when preparing for auto-enrolment.

Newsletter

News and expert analysis straight to your inbox

Sign up

Comments

There is one comment at the moment, we would love to hear your opinion too.

  1. So what action was taken against the FSA when they did exactly the same by failing to use BCC on their maulshot to IFA’ and as a result revealed details of hundreds of IFA’s in breach of the Data Protection Act?

    IN CASE YOU STRUGGLE WITH THE ANSWERS TO THIS QUESTION SCROLL DOWN FOR THE ANSWER!

    THE ANSWER IS –

    NO ACTION AT ALL!

    FSA MOTO – DO AS I SAY NOT AS I DO!

Leave a comment

Close

Why register with Money Marketing ?

Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

News & analysis delivered directly to your inbox
Register today to receive our range of news alerts including daily and weekly briefings

Money Marketing Events
Be the first to hear about our industry leading conferences, awards, roundtables and more.

Research and insight
Take part in and see the results of Money Marketing's flagship investigations into industry trends.

Have your say
Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

Register now

Having problems?

Contact us on +44 (0)20 7292 3712

Lines are open Monday to Friday 9:00am -5.00pm

Email: customerservices@moneymarketing.com