View more on these topics

MorganAsh starts tele-interviews with protection claimants

Protection outsourcing company MorganAsh will begin tele-interviews on claims from next month in a move which is expected to speed up the payment of claims significantly.

Instead of claimants filling out a claim form, a trained MorganAsh nurse will call them to determine their medical and financial situation.

MorganAsh will then pro- duce a report, which will be used by the protection provider to make a payment or investigate the claim further.

It expects to turn round claims in two to three days compared with the month it takes most providers to deal with claim forms.

MorganAsh managing director Andrew Gething says tele-interviews will also boost the quality of information gathered and improve the customer experience.

He says: “Our nurses can get better quality information from claimants far more quickly and far more empathetically than the current process which is horribly inefficient and painful for the consumer.”

MorganAsh will launch the process in April with a mystery provider. Another provider is set to take it up in May and the firm says it is in talks with four other protection offices. It currently tele-interviews protection applicants for 23 providers, including Norwich Union and Friends Provident.

Recommended

Annuities to fall if base rate is reduced

Consumers should buy annuities now, according to Defaqto. It says if there are reductions in bank base rate as predicted, then annuity rates are likely to come down.

Paternoster secures pension assets of Morrison Bowmore Distillers

Paternoster has taken on the assets of the pension fund of Morrison Bowmore Distillers.Morrison Bowmore is one of Scotland’s oldest scotch whisky distillers and part of the Suntory Group.The transaction has been agreed on a phased buy-out basis.This means that whilst the scheme members benefit from the security of an insurance policy immediately on transfer […]

Small firms turning to specialist protection providers

CBK Colchester principal Peter Chadborn believes that smaller advisers will increasingly opt to use specialist protection providers because they are being neglected by the major players.Chadborn says most major life offices no longer build quality relationships with smaller adviser firms.He says: “Life offices have decided there are certain distribution channels which they will not bother […]

Newsletter

News and expert analysis straight to your inbox

Sign up

Comments

    Leave a comment

    Close

    Why register with Money Marketing ?

    Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

    News & analysis delivered directly to your inbox
    Register today to receive our range of news alerts including daily and weekly briefings

    Money Marketing Events
    Be the first to hear about our industry leading conferences, awards, roundtables and more.

    Research and insight
    Take part in and see the results of Money Marketing's flagship investigations into industry trends.

    Have your say
    Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

    Register now

    Having problems?

    Contact us on +44 (0)20 7292 3712

    Lines are open Monday to Friday 9:00am -5.00pm

    Email: customerservices@moneymarketing.com