Protection outsourcing company MorganAsh will begin tele-interviews on claims from next month in a move which is expected to speed up the payment of claims significantly.
Instead of claimants filling out a claim form, a trained MorganAsh nurse will call them to determine their medical and financial situation.
MorganAsh will then pro- duce a report, which will be used by the protection provider to make a payment or investigate the claim further.
It expects to turn round claims in two to three days compared with the month it takes most providers to deal with claim forms.
MorganAsh managing director Andrew Gething says tele-interviews will also boost the quality of information gathered and improve the customer experience.
He says: “Our nurses can get better quality information from claimants far more quickly and far more empathetically than the current process which is horribly inefficient and painful for the consumer.”
MorganAsh will launch the process in April with a mystery provider. Another provider is set to take it up in May and the firm says it is in talks with four other protection offices. It currently tele-interviews protection applicants for 23 providers, including Norwich Union and Friends Provident.