Bupa commercial manager Steve Flanagan’s comments regarding moratorium underwriting of healthcare cover (Money Marketing, January 18) is curious, considering Bupa sells similar products – Bupa localcare direct (which is sold, as the name says, direct to consumers on a non-advised basis, with moratorium underwriting) and the recently discontinued Bupa clientchoice range (a moratorium product with a no-claims discount).
Clarity is important when selling any protection product and we are confident that the sales and promotional material that our provider, Axa PPP healthcare, gives to customers makes clear how moratorium underwriting works in keeping with the ABI’s statement of best practice for the selling of private medical insurance.
We are confident that, by providing consumers with clarity, value and choice, we can help to grow and develop the UK health insurance market.
Head of PR & communications,
Tesco Personal Finance,