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Monumental incompetence

Christopher Mellor made a very valid point over his deal-ings with that bastion of monumental incompetence, the PIA Ombudsman.

I was subject to a complaint about paying my fees. I instit-uted court proceedings so the complainant, advised by another IFA, complained to the ombudsman. I was asked for £500 but refused on the grounds that the case was outside their jurisdiction.

I was threatened with court action, so I repeated my claim. Silence from the incompetents.

The ombudsman claimed that he could investigate the complaint because the complainant had not submitted complete details of the product concerned. The acceptance note he submitted mentioned £805 a month payable on death or critical illness.

A family income benefit policy is outside their juris-diction subject to criteria not applicable in this case. The question, what other products had the same benefits?, produced another deafening silence. I am heartily sick of a regime that expects openness from me but can never be open in return.

The outcome, after many more mistakes, was seven months unproductive corr-espondence, an extremely irate complainant and an abject apology from the ombudsman that the case was outside their jurisdiction. I have since received another demand for payment of £500.

Such incompetence from our side of the fence would have resulted in at least suspension if not exclusion. Both the regulator and his poodle, the ombudsman, are never punished and never raise their standards.

Ken Boyd


Boyd & Associates,




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