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Walk on by: Savers spurn Pension Wise in favour of providers

In the early days of pension freedoms the influence of providers, rather the Government’s flagship Pension Wise service, is being brought to bear on savers. The latest Government figures show 1,800 people had booked appointments with Pension Wise, either over the phone with The Pensions Advisory Service or face-to-face with Citizens Advice, by the time […]

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FSCS appoints former Deloitte partner as non-exec director

The Financial Services Compensation Scheme has appointed former Deloitte partner Mark Adams as a non-executive director. Adams will join the FSCS in June. He replaces Phil Wallace who has served two terms on the board. Adams is a chartered accountant and insolvency practitioner, and has previously been an adviser to the Bank of England. FSCS […]

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Joanne Smith: Don’t let poor performance management lead to misselling

Despite recent industry improvements on staff incentives in a bid to reduce misselling, wider performance management techniques have been found to negatively influence the behaviour of frontline staff. The FCA has been clear in its stance that firms that offer staff incentives or use ‘pushy’ performance management techniques to drive sales are not operating in […]

Malcolm McLean: Don’t expect answers anytime soon

After all the hullabaloo, pension freedom is finally off the ground and running. Despite some slightly uncomfortable headlines (about a dash for cash, buying speedboats and the like) it is still too early to draw definitive conclusions as to the impact this is having and will have on pension saving generally. It will be necessary […]

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Stumped by social media?

By Scott Mill, Digital Marketing Consultant In an age of seemingly endless distractions, getting the attention of your audience can seem daunting. The challenges faced are already being addressed by other industries and it occurred to me that we could learn a few things from the game of cricket. Play the short game Test cricket […]

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