Money Marketing launches service monitor

Money Marketing is asking readers to help create an online service monitor to offer advisers ongoing data on provider service standards.

The Money Marketing Service Monitor is due to launch early next month and advisers wanting to sign up can register their interest at www.mmserviceratings.co.uk. If you follow this link a pop-up box should appear after a few seconds. Fill in your details and we will be in touch when the service launches. If the pop-up box does not appear please email registration@mmserviceratings.co.uk for assistance.

Advisers or paraplanners will be asked to download a web-based application which they can access in their office or on the move. After transacting any client business, you will be asked to rate the service standards, which should take just seconds. Participants will have the chance to win monthly prizes, including an iPad 2, or more substantial quarterly prizes. More important, firms taking part in the service monitor will receive access to the data being produced on an ongoing basis to help inform their advice decisions.

Money Marketing editor Paul McMillan explains more about the monitor here.

Institute of Financial Planning chief executive Nick Cann says: “Feedback from financial planners confirms that service from providers remains one of the highest priorities. Initiatives like this one engineered by Money Marketing will surely help the drive to continually improve the level of service across the huge range of products and services that financial planners use.”

Aifa director general Stephen Gay says: “The implementation of the RDR will make excellent service standards even more important for advisers wanting to build on the strong relationships they have with clients. It is vital for advisers to be able to compare the service levels of providers and work together to ensure high standards.”

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Comments

There is one comment at the moment, we would love to hear your opinion too.

  1. The longer I spend I this business, the more cynical and despondent I become about holding providers to account for any of their administration and communication failures. Lies and fob-offs seem these days to have become standard operational practice.

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