Money Marketing launches service monitor

Money Marketing is asking readers to help create an online service monitor to offer advisers ongoing data on provider service standards.

The Money Marketing Service Monitor is due to launch early next month and advisers wanting to sign up can register their interest at If you follow this link a pop-up box should appear after a few seconds. Fill in your details and we will be in touch when the service launches. If the pop-up box does not appear please email for assistance.

Advisers or paraplanners will be asked to download a web-based application which they can access in their office or on the move. After transacting any client business, you will be asked to rate the service standards, which should take just seconds. Participants will have the chance to win monthly prizes, including an iPad 2, or more substantial quarterly prizes. More important, firms taking part in the service monitor will receive access to the data being produced on an ongoing basis to help inform their advice decisions.

Money Marketing editor Paul McMillan explains more about the monitor here.

Institute of Financial Planning chief executive Nick Cann says: “Feedback from financial planners confirms that service from providers remains one of the highest priorities. Initiatives like this one engineered by Money Marketing will surely help the drive to continually improve the level of service across the huge range of products and services that financial planners use.”

Aifa director general Stephen Gay says: “The implementation of the RDR will make excellent service standards even more important for advisers wanting to build on the strong relationships they have with clients. It is vital for advisers to be able to compare the service levels of providers and work together to ensure high standards.”


Mortgage Expo: UK is leading regulatory discussions

The UK is leading the discussions on the European Commission’s mortgage directive, according to the Association of Mortgage Intermediaries. Speaking today at the Mortgage Business Expo in London, AMI director Robert Sinclair told delegates that UK trade bodies have a bigger voice than other European countries. He said: “The UK has the strongest trade bodies […]

Ashcourt Rowan set for £8.5m cash injection

Ashcourt Rowan has announced that it is to raise £8.5m in cash by offering new shares in the company. The 8.5m new shares are designed as a cash injection to allow the firm to introduce significant cost reductions, which when fully implemented will allow the firm to make annual savings of £5.2m. The move is […]

FSCS faces interest rate rise on £20bn loan deal

Treasury financial secretary Mark Hoban says the Government is looking to increase the interest rate paid by the Financial Services Compensation Scheme on its £20bn loan agreement. In 2008, the Treasury pro-vided loan facilities of around £20bn to the FSCS in relation to the failure of Bradford & Bingley, Heritable, Kaupthing, Singer & Friedlander, London Scottish […]

Show me the money – earnings are central to performance in Europe

Equity markets globally currently remain vulnerable to sharp shifts in sentiment caused by either unexpected or unwelcome outcomes in key upcoming political events (the US and German elections, Brexit and the Italian referendum). These top-down influences, combined with the current low global growth environment, will likely lead to broadly directionless markets, and prolong the current low beta return environment. We do, though, […]


News and expert analysis straight to your inbox

Sign up


There is one comment at the moment, we would love to hear your opinion too.

  1. The longer I spend I this business, the more cynical and despondent I become about holding providers to account for any of their administration and communication failures. Lies and fob-offs seem these days to have become standard operational practice.

Leave a comment


Why register with Money Marketing ?

Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

News & analysis delivered directly to your inbox
Register today to receive our range of news alerts including daily and weekly briefings

Money Marketing Events
Be the first to hear about our industry leading conferences, awards, roundtables and more.

Research and insight
Take part in and see the results of Money Marketing's flagship investigations into industry trends.

Have your say
Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

Register now

Having problems?

Contact us on +44 (0)20 7292 3712

Lines are open Monday to Friday 9:00am -5.00pm