Carl Lamb: Fresh blood needed to breathe life into sector

Once upon a time, almost every adviser entered the profession via major banks and providers. These players encouraged staff to take professional exams, providing a rich seam from which firms could mine an endless stream of young candidates keen to move into the more demanding independent advice sector. Once RDR took effect, we lost that […]


Trade body’s decision to split property sector could still trip advisers up

While the Investment Association’s decision to split its property sector category will make it easier for advisers to compare information, they will still need to review the funds carefully, commentators warn. The Investment Association is dividing its property sector into separate UK Direct Property and Property Other sectors from 1 September. Hearthstone Investments fund manager […]

Girl in a phone box

Developing a claims experience with customers in mind

Ross Jackson – Senior Protection Marketing Manager, Royal London ‘Only available online’, ‘no home delivery on this product’, ‘you must apply in-branch’. Is it me or do many businesses still structure their services in a way that suits them? It’s not something that would be considered acceptable in today’s protection industry though admittedly it has felt […]


FCA could ask IGCs to scrutinise drawdown

The FCA has hinted that it could extend the remit of independent governance committees to give them responsibility for overseeing providers’ drawdown arrangements. Firms providing workplace pensions have had to have an IGC in place since April 2015 to report on value for money. The committees can look at value for money in other areas […]


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