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Leap of faith: Providers eye advice offerings to protect market share

Pension providers will have to offer customers advice or risk losing out to their rivals, say experts. In an attempt to offer the mass market an advice option, some providers have linked up with advice businesses and firms offering simplified advice, while others have created their own propositions. LV= will become the latest firm to […]

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Apfa fails to act on FSCS costs after calling for NAO audit

Apfa has failed to submit a request to the National Audit Office to review the costs of the Financial Services Compensation Scheme, despite publicly calling for it almost two months ago. In February, Apfa published a press release calling on the NAO to conduct a value for money audit on the FSCS’s strategic projects. The […]

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FCA fines Clydesdale Bank £20.6m over PPI complaint handling

The FCA has fined Clydesdale Bank £20.6m over serious failings in the way it handled payment protection insurance complaints. This is the largest ever fine imposed by the FCA for PPI-related failings. The FCA says in mid-2011 Clydesdale implemented inappropriate policies which meant that its PPI complaint handlers were not taking into account all relevant […]

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