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Out of context: CII

Out of context

“I’ll batter him until he picks up the phone” Chartered Insurance Institute director of communications David Ross goes to extreme lengths to force the CII’s head of learning Simon Graham into returning an MM hack’s call. “Who’s Andy?” Aviva press officer struggles to recall former Friends Life chief (and new Aviva UK life boss) Andy […]

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Walk on by: Savers spurn Pension Wise in favour of providers

In the early days of pension freedoms the influence of providers, rather the Government’s flagship Pension Wise service, is being brought to bear on savers. The latest Government figures show 1,800 people had booked appointments with Pension Wise, either over the phone with The Pensions Advisory Service or face-to-face with Citizens Advice, by the time […]

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Asset Allocation: BlackRock’s Justin Christofel shifts to ‘less demanding’ European equities

BlackRock’s fund manager Justin Christofel is another believer in the European equities story but is cooler on UK and US stocks. In his co-managed £76.8m Global Multi-Asset Income Fund he has shifted marginally out of US equity exposure into European equities, where valuations are “less demanding”. “Equities are a bit more attractive in Europe than the US […]

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Joanne Smith: Don’t let poor performance management lead to misselling

Despite recent industry improvements on staff incentives in a bid to reduce misselling, wider performance management techniques have been found to negatively influence the behaviour of frontline staff. The FCA has been clear in its stance that firms that offer staff incentives or use ‘pushy’ performance management techniques to drive sales are not operating in […]

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