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Misys cuts line to call charge cash

Misys has stopped taking a slice of revenue from telephone calls made to national-rate 0870 lines at DBS&#39s head office and Assureweb following questions about the practice from Money Marketing.

The mega-network says the contract with BT was set up by DBS prior to its acquisition over a year ago.

Misys has pledged to donate to charity the £5,000 made on calls made to the national rate numbers, which includes DBS main switchboard and Assure-web&#39s helplines, since the acquisition.

Members will still be able to use the numbers to contact DBS, Assureweb and IFA Desktop Solutions but Misys will no longer take a proportion of the call charge revenue.

DBS says the national rate numbers were put in place as part of its disaster recovery plans and to help record and monitor calls and service levels.

Misys head of media relations Paul Charles says: “The money will go to charity, probably the Misys charitable trust which helps students to study IT.”

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