View more on these topics

Ministry of Justice launches investigation into PPI claims

The Ministry of Justice has launched an investigation into claims management companies after a wave of invalid compensation claims on behalf of customers allegedly mis-sold payment protection insurance.

According to the Financial Times, the move comes after the ministry received a number of complaints from banks over the issue.

Around 80 per cent of PPI claims now come through claims management companies. The FT reports that a vast amount of these complaints are now being rejected.

Santander UK said 40 per cent of the claims it was now receiving were invalid, while Barclays estimated invalid claims at 40-50 per cent. HSBC said that of the claims submitted by claims management companies, a third either had no link to the bank, or no PPI policy had ever been bought. Lloyds is dismissing approximately a third of its claims, while Royal Bank of Scotland says it is rejecting a fifth of claims.

Banks have made a provision of around £6bn for mis-sold PPI, with £1.9bn paid out in 2011. Lloyds has made the largest provision for mis-sold PPI, having set aside £3.2bn.


Aifa: FSCS shake-up will open door to spurious claims

Aifa has warned the FSA’s proposed shake-up of the Financial Services Compensation Scheme risks removing deterrents that prevent spurious compensation claims. The FSA published a consultation paper this week with proposals it says will enable the FSCS to handle claims quicker and more efficiently. It warns this will lead to increased costs for levy payers. […]

FSA to revamp financial crime rules after uncovering poor controls

The FSA is to propose new financial crime guidance for all firms following a review of systems and controls in investment banks. The regulator says the investment banking sector has been “too slow and too reactive” to manage bribery and corruption risks. The regulator will consult on proposed amendments to its current guidance, following a […]


Home Builders Federation slams lenders for not supporting NewBuy

Home Builders Federation executive chairman Stewart Baseley has written to builders expressing his “frustration” that more lenders have not embraced the Government’s NewBuy scheme. The letter, dated March 27 and published in the Telegraph today, says the launch on March 12 was “far from satisfactory”. Baseley says HBF has held crisis meetings with the Council […]


MM Leader: Non-advised service could offer flexibility

This week Money Marketing reports on IFA firm Dennehy Weller & Co launching a non-advised platform for clients who feel they do not need, or cannot afford, full independent advice. The platform, powered by Fidelity FundsNetwork, offers guidance to help investors choose from a range of funds based on appetite for risk. Platforms and technology […]

Key themes for 2017

Capital Market Notes, December 2016 Dave Lafferty, chief market strategist at Natixis Global Asset Management, assesses the accuracy of his 2016 outlook and provides his thoughts and outlook for 2017. Click here to read the full article


News and expert analysis straight to your inbox

Sign up


There are 15 comments at the moment, we would love to hear your opinion too.

  1. I hope the banks file complaints against the claims management companies for fraud, false applications, wasting time and clogging up our tv screens with crap adverts and even worse acting. Especially when I’m trying to watch Columbo.

    Not that I like the banks ( bunch of money grabbing ex FSA employees).

  2. James Harrison-Smith 28th March 2012 at 10:02 am

    This is long overdue. The reason it has been allowed to go for so long is due to the commercial ignorance of bodies such as the MoJ who are supposed to regulate. Not only did they seem to underestimate the way in which unscrupulous claims managers would latch on to this type of claim for a fast buck but they, along with the FSA have failed to realise the cost that is incurred to advisers/business which are falsely accused.

    Many decent solicitors have for years fairly and rightly stood up for consumer rights and against mis-selling but have now decided to exit this area of law purely because their reputation is being harmed by unscrupulous claims managers and ‘lawyers’ who want a fast buck.

    The MoJ needs to ‘develop a back bone’ and start looking out for real claimants’ rights which are sadly being overlooked because decent solicitors, decent financial advisers and decent clients are being ‘drowned out’ by the bogus scum.

    If anybody receives a text, unsolicited phone call or direct marketing piece from any claims company or solicitor they should report this to the MoJ as this is strictly prohibited.

  3. Its about time the MOJ has decided to do something. These firms are a purge on society. MoJ needs to put in place a simple but effective strategy that places submitting complaints impossible unless these CMC have indisputable evidence that a claim is valid or they should be forced to pay £500 per claim to the banks to investigate the claim. This could be reimbursed as part of any settlement. I am no lover of what the banks have done (in fact I think some of the banks are only slightly better than the CMC) but this costs them money and it is their customers that ultimately pay the bill.

  4. My son came home last week and told me he was entitled to a claim for mis-sold PPI from his bank RBS according to a claims company.

    The irony is he has never had a loan, credit card, mortgage, etc. The worst he had was an authorised overdraft. There is definately something fishy about all these claims …. a bit like my whiplash claim last year for the accident that has never happened. Same happened to my wife the year before.

    MoJ better late than never! Can we have some tough action please before the UK becomes a complete laughing stock.

  5. These companies have been indiscriminately cold call and trawling phone numbers, I have been called three times, Greg’s experience comes as no surprise. While they are at it, please can someone get them onto the Wonga people, I can never see an APR in their advertisement, I would say that “sliders” lead to skid row, we have sunk to new depths in what is being allowed.

  6. Like many readers I also receive several calls daily from CMC about PPI claims and that I would be owed thousands of pounds. MOJ are not doing their job of regulating and their members are fleecing the public with huge fees. The whole compensation and mis selling culture has gone out of hand and the regulators, unfortunately will continue on this path because it provides them with employment. The government has turned a blind eye because it perhaps want demise of IFA community.

  7. The problem lies in the formulaic approach taken when claims are investigated by FOS. They have a history of placing too much emphasis on what a firm can’t prove in its defence rather than the accuser being able to substantiate their complaint.

    Once the claims handling industry sussed the formula, precedent was set and this together with a no cost or comeback on the complainant or handler means that people are just going to try it on.

    This will get worse if as announced by the FSA yesterday, the FSCS is allowed to make compensation payments without investigating cases and of course firms have little if any effective protection or right of appeal.

    I thinks someone, somewhere needs to have one of those moments involving coffee and waking up!

  8. The MOJ have been slow to act and I’m afraid that the PPI issue is nothing compared to the “debt reduction” boys who are simply fleecing people. While IFA and mortgage brokers are continously jumping through hoops, arrrrgggh. I whish I could name names, but all I would say is that these debt reduction companies hide on the fringes of debt management, but are a different beast altogether and though debt management companies can be good to awfull, they are nothing compared to these money laundering tea leafs.

  9. I rejected a complaint from an ambulance chaser on behalf of an IFA earlier this month on the grounds that the complainants never took out PPI,

    The complainant was told in no uncertain terms that if he allows his ambulance chaser to go to FOS it will be treated as attempted fraud.

  10. Rob Derry (Brunel Mortgages & Loans) 28th March 2012 at 2:25 pm

    Only 40-50% invalid?? We have sold 2 PPI policies since FSA regulation in Jan 2005. We removed our permissions the following year. Yet we still receive up to half a dozen complaints a week insisting we mis-sold non-existent PPI.

    These companies need to ensure they have evidence of the client’s loss before firing letters off to all and sundry. I have taken this issue up with the MoJ in the past but they don’t seem to have done much about it.

    How many of these claims firms are run by people who used to sell PPI? I’ve also flagged this up to Which? and they were interested in this angle. Some of the claims firms are run/owned by people who have existing FSA-regulated businesses even.

  11. What did they expect, give a claims management company carte blanche to allege anything they want to and they will as their income depends on successful claims being paid out.

    If a claim is deemed invalid, then it is clear that it was fraudulent and should result in the claims company being prosecuted.

  12. Geoffrey McNeil - Davies 19th July 2012 at 10:41 am

    Most of the people commenting on this are talking complete nonsense. Claims Management Companies provide a service like most companies. They know the FSA regulations and make sure that the banks are held to account. Thousands of people were ripped off until CMCs took over by giving out token payments to people that should have had thousands back or by advising that people didnt have insurance when they did.

  13. It makes interesting reading all the comments and the bashing the CMC’s are taking. Personally I am no fan of CMC’s and the whole issue of cold calling/text etc – however there is one way this would all be stopped if the banks took responsibility and refunded all customers who were sold this insurance. This would surely close the door on unsrupulous firms. But is that likely to happen – not in my life time as I’m sure they are hoping that not everyone will make a claim.

  14. RegulatorSaurusRex 14th September 2012 at 11:04 am


    The FSA should look at the complaints because many are in fact valid even though they turn out not to be PPI policies. They can be mortgage protection sold to single females on RTB mortgages or single teachers approaching retirement.

    Some of the banks are crafty, if the policy is anything other than PPI they bat it back saying it isn’t PPI rather than dealing with it as a complaint about that policy.

    I agree that 99% of these CMCs don’t have a clue what they are doing so perhaps they should be qualified to make complaints about financial products, as should the FOS, the FSA and the FSCS.

    The CMCs are throwing mud at the wall in the hope that 2% of it sticks, in many ways they are no better than the banks who now complain bitterly.

    Unfortunately the claims industry will only grow whatever the regulator does to bash it into shape, you only have yourselves to blame.

  15. I’ve had 2 SMSs, each saying they have £2308.94 in my name waiting to be claimed.

    I wonder what will happen if I ask them to send it and report them to the Police for withholding my money when they don’t?

Leave a comment


Why register with Money Marketing ?

Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

News & analysis delivered directly to your inbox
Register today to receive our range of news alerts including daily and weekly briefings

Money Marketing Events
Be the first to hear about our industry leading conferences, awards, roundtables and more.

Research and insight
Take part in and see the results of Money Marketing's flagship investigations into industry trends.

Have your say
Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

Register now

Having problems?

Contact us on +44 (0)20 7292 3712

Lines are open Monday to Friday 9:00am -5.00pm