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Midshires mistake

Further to Paul Brown’s letter regarding Birming- ham Midshires’ policy of cross-selling to IFA clients, I have not dealt with BM for some time now due to their total disregard for the interests of IFAs.

I also recently had cause to experience total incompetence by telephone sales staff at BM Solutions when placing a remortgage deal for a client.

On my initial enquiry, I was given incorrect information concerning lending criteria, which was subsequently then reconfirmed by a supervisor.

Based on this, I proceeded with an application, only to have it summarily rejected due to a problem that was obvious from the outset and should have been picked up, as I specifically highlighted the position.

On following this up with a formal complaint for wasted time and effort, they duly admitted responsibility and apologised for the waste of around three hours of my time due to their error.

And to compensate me for this – absolutely nothing.

Our time is evidently of no value to them whatsoever and, therefore, since this episode, which was also pushed aside as of no concern by their area sales manager after further eff- ort, I have removed them from the list of lenders that I will consider using and would encourage all other advisers who value their time to do likewise.

I hope that you will publish this endorsement as I feel that such lenders who take great pains to promote how IFA-friendly they are should have their hypocrisy put on full display.


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