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Phil Wickenden: Every business is a people business

Brands do not care about you. Institutions do not care about you either. The only people able to care about you are people. With this in mind, the question is “is this institution owned, organised and run by people who will allow the people who work there to care?” Generally, the answer is “no” because […]

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ABI: Providers took 200,000 calls in first week of pension freedoms

Providers handled over 200,000 calls from customers in the first week following the introduction of pension freedoms, according to the Association of British Insurers. ABI figures out today show members of the trade body received 229,932 calls between Tuesday and Friday last week about the reforms. This is a 214 per cent increase compared to […]

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The dos and don’ts on client ownership and contract law

Directors and partners of advice firms are faced with making decisions that affect both the financial and regulatory well-being of their businesses on a regular basis. Yet many of these decisions, even major ones, are made without external reference or support. Why is this? Is it because of the cost, because it is thought unnecessary, […]

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