Money Advice Service performance data for the last three months shows it has comfortably beaten all its customer service targets with chief executive Caroline Rookes claiming this proves the body helps millions of people.
The data, published today, shows 93 per cent of customers surveyed between April and June would revisit the service against an annual target of 88 per cent.
A total of 91 per cent of customers would recommend the service compared to MAS targets of 85 per cent for 2013/14.
Some 88 per cent of customers say MAS provided them with the information they required, against a target of 82 per cent, while 78 per cent say the service helped them decide on a course of action, beating the 70 per cent target.
MAS says it has had 2.52 million “customer contacts” between April and June, well on course to beat its annual target of 5.45 million.
They are broken down into 25,000 face-toface contacts, with 23,000 over the phone, 7,000 web chats and 2.47 million “online contacts”.
Customers have completed 39,000 budget planners in the quarter, which is a slower rate than needed for its 200,000 annual target.
Rookes attended a blistering session of the Treasury select committee last month where MPs accused MAS of not knowing what it is doing and attacked the “meaningless” business plan.
She says: “These results indicate the positive difference which the Money Advice Service makes to millions of people’s lives. They also demonstrate the tremendous progress we’re making towards delivering our new business plan.
“I’m hugely encouraged to hear how many people are taking action as a result of the advice they have received.”