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Ian McKenna: Shaking up the mortgage advice market

While the mortgage advice industry is clearly now in far better shape than it was just a few years ago, when it comes to innovation I cannot help feeling it is the poor relation compared to the investment advice market. There is certainly far less competition in terms of leading edge solutions to meet consumers’ […]

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‘Gloves are off’ as auto-enrol escalating fines bite

Advisers fear the first four escalating fines issued to employers by The Pensions Regulator are the tip of the iceberg as more than a million of the UK’s smallest firms prepare to auto-enrol staff for the first time. The regulator’s latest quarterly compliance bulletin shows it sent £400 fixed penalty notices to 198 employers in […]

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Joanne Smith: Don’t let poor performance management lead to misselling

Despite recent industry improvements on staff incentives in a bid to reduce misselling, wider performance management techniques have been found to negatively influence the behaviour of frontline staff. The FCA has been clear in its stance that firms that offer staff incentives or use ‘pushy’ performance management techniques to drive sales are not operating in […]

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