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Marr set for return to industry

Former Origen chief executive Gareth Marr is expecting to return to the industry next year in a consultancy role.

Marr says he wants to help advisers devise more flexible and efficient ways to communicate with their clients.

He says offering purely face-to-face advice is expensive and time-consuming and advisers should embrace alternative advice methods such as online advice and using MP3, voice-activated solutions and mobile phone technology.

Marr also says segmen- ting clients by income and assets is outdated and flawed and advisers would be better off segmenting clients by the media through which they want to be contacted.

He says: “I am passionate about looking after customers and being part of the financial services industry and looking at the huge opportunities ahead. You cannot segment clients by earnings any more. You must allow the clients to segment themselves. I am working on a strategy at the moment and when I am fully fit, I will be back – 2007 should be interesting.”

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