Former Origen chief executive Gareth Marr is expecting to return to the industry next year in a consultancy role.Marr says he wants to help advisers devise more flexible and efficient ways to communicate with their clients. He says offering purely face-to-face advice is expensive and time-consuming and advisers should embrace alternative advice methods such as online advice and using MP3, voice-activated solutions and mobile phone technology. Marr also says segmen- ting clients by income and assets is outdated and flawed and advisers would be better off segmenting clients by the media through which they want to be contacted. He says: “I am passionate about looking after customers and being part of the financial services industry and looking at the huge opportunities ahead. You cannot segment clients by earnings any more. You must allow the clients to segment themselves. I am working on a strategy at the moment and when I am fully fit, I will be back – 2007 should be interesting.”
Mortgage Next has launched a debt management service for its appointed representatives and directly authorised brokers to provide a white label debt management website.The scheme enables brokers to offer debt consolidation, insolvency advice and remortgage solutions to consumers and will charge brokers £300 per year to use the service.If remortgaging is the best solution for […]
Two-thirds of Sesame members say IFAs need to attain chartered financial planner status if they are to be seen as professionals on a par with accountants and solicitors. In the latest Sesame member survey, 66 per cent of the 300 respondents agreed that the industry needs to move towards chartered status to improve its professionalism. […]
Retirement Plus has launched into the fledgling impaired life property market.
Advice: Compliance consultant Adam Samuel says the FSA’s mystery-shopping results underline the fundamental importance of asking the full range of questions for a fact-find and carefully considering the answers to fit the pieces together to make an accurate assessment of understanding clients’ attitudes to risk before giving investment advice
As more and more providers start to reveal their stance on the charge cap and removal of commission and active member discount pricing, we thought it would be worthwhile to look at what these are, and the steps businesses should be taking to prepare for this.
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The Financial Services Compensation Scheme will automatically compensate hundreds of clients of a collapsed discretionary fund manager, but other investors will have to wait another five months to get their money back. London-based Beaufort Securities has been investigated by both the FCA and US authorities. An indictment from the US Department of Justice alleges that […]
Fiducia managing director on ‘good old-fashioned’ customer service in the digital world Anthony Scott is adept in the art of communication. As an adviser and a novelist (he has written the novels ‘On Ashover Hill’ and ‘The Birthday Gift’) it is crucial for the Fiducia Group managing director to engage and build a rapport with […]
The FCA has reiterated its warnings that advisers outsourcing defined benefit transfer advice to firms with relevant qualifications cannot divorce themselves from responsibility for the eventual recommendation. While existing FCA rules require additional qualifications to advise on DB transfers, and the FCA has written to all firms who have DB transfer permissions as part of […]