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Lord Turner to scrutinise effectiveness of TCF

The new chairman of the Financial Services Authority Adair Turner has pledged to scrutinise how effective the Treating Customers Fairly initiative has been.

In an oral evidence session with the Treasury Select Committee on his appointment, Lord Turner revealed that assessing how effective the TCF regime has been will be one of his priorities.

He said: “I think there are debates within the retail industry about how effective that Treating Customers Fairly initiative has been and that is something that I want to really look in detail at and try and make sure that I am happy with the approach we are using for the sector of the market.”



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