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Long wait goes on for answers

On September 14, I wrote to two firms, Axa and Standard Life, asking for bond values and details of reassignment. I then went on holiday.

On my return, I found that both of them had sent the assignment but neither of them had achieved a bond value. I waited on the phone for nearly a quarter of an hour with each company in order to get the right information, only to be told in the case of Standard Life that “they were extremely busy and could not do it yet” and yet this is going back more than a month.

It really is astonishing how awful these insurance companies are. By contrast, Legal & General managed to send out the paperwork and the value on the same day.

BGW Jamieson


Jamieson Financial Management Bognor Regis, West Sussex


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Capita has picked up the contract to deliver Co-Operative Insurance Services business processing around 5m new policies.The new business win sees Capita now processing between 13m and 14m policies under administration.Capita will deliver customer services, policy administration, new business and claims activities and their associated technologies across CIS’s life and pensions and unit trust operations. […]

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