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Lee Robertson: Rise to the challenge

I have been reading the commentary and social media activity around the recent BACK2Y conference with huge interest. I should probably declare some interests here. I went to the first conference last year and would have gone again this year if not for a diary clash. I have known and respected founder Paul Armson for […]

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Housing market has ‘dodged a bullet’ after Labour’s election disaster

Industry experts have hailed the Conservative’s majority in the general election and say the housing market has “dodged a bullet” as the UK avoided voting Labour into power. The Conservatives achieved a comprehensive victory, winning 331 of the 650 seats being contested. Labour came second with 232 seats, followed by the Scottish National Party with […]

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Treasury spends £37k on Pension Wise branding

The Government has spent £37,000 developing a “brand indentity” for guidance service Pension Wise. It paid £22,000 to Jigsaw Research “for the provision of research to test brand names, logos and straplines” for the service and £15,000 to Red Stone Design for similar work on the name and “brand identity”. The contracts were awarded at […]

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Joanne Smith: Don’t let poor performance management lead to misselling

Despite recent industry improvements on staff incentives in a bid to reduce misselling, wider performance management techniques have been found to negatively influence the behaviour of frontline staff. The FCA has been clear in its stance that firms that offer staff incentives or use ‘pushy’ performance management techniques to drive sales are not operating in […]

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