Lloyds Banking Group has again emerged as the banking group with the most complaints referred to the Finanancial Ombudsman Service over a six month period.
Data from the FOS published today shows that between July 1 and December 31 last year the FOS received 20,310 complaints about Lloyds (see top 10 table below).
Lloyds also generated the most FOS complaints between January and June last year, with 37,696 complaints.
The FOS received 12,273 complaints against Barclays between July and December last year. Royal Bank of Scotland generated 6,553 complaints, Santander generated 6,202 complaints, and HSBC 6,190 complaints.
During the same period the FOS upheld 93 per cent of complaints against RBS. It also upheld 87 per cent of complaints against Lloyds TSB, 84 per cent against Barclays Bank, 80 per cent of complaints against HSBC, and 55 per cent against Santander.
Barclays generated the most payment protection insurance complaints to the FOS, with 6,975 complaints. During the same period 99 per cent of PPI cases were upheld against Barclays.
MBNA Europe Bank had 5,377 PPI complaints referred to the FOS, with 99 per cent upheld.
Capital One (Europe) had 5,057 PPI complaints, Lloyds subsidary Black Horse had 4,999 complaints, Lloyds TSB had 4,257 complaints, and HSBC had 2,813 PPI complaints.
The FOS upheld 11 per cent of PPI complaints against Capital One, 98 per cent against Black Horse, 99 per cent against Lloyds TSB, and 87 per cent against HSBC.