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LivVic offers Red Arc care services to all CI policyholders

Liverpool Victoria is to be the first provider to offer Red Arc’s care advisory services to both new and existing critical-illness policyholders.

Red Arc’s Extra Care services will be available from September 1 to policyholders free of charge on payment of the claim.

Red Arc offers counselling services to policyholders, including a personal nurse adviser who is assigned to help the claimant and their family cope with the illness.

Lifesearch head of protection policy Kevin Carr says: “We encourage everything that Red Arc does and this is to be welcomed but there is an issue around the time between diagnosis and payment of claim. It can take a life office three to six months to pay the claim and, if the counselling service is not offered until payment of claim, it will not be as valuable to the claimant.”

Liverpool Victoria intermediary sales director Stuart Tragheim says: “Not only will this new service be extended free of charge to new and existing business but, more important, it will provide members with invaluable help and emotional support at a difficult time for both the claimant and their families.”

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