I know the phone systems of some companies is a subject that has been dissected by us all many many times but:
1: The average time spent holding to be put through is a minimum five minutes.
2: I'm constantly getting cut off “by accident” when things get complicated.
3: I can never speak to the same person twice.
4: Consequently, no one takes responsibility for anything.
5: “You're through to the wrong department” is becom-ing a mantra for many companies and then, “Sorry, the line's busy”.
6: My queries never seem to be straight forward (I bet no one else's are either) so I am promised I will be phoned back at some point in the not to distant future.
7: I have to repeat my query/complaint every time I speak to someone because it is not the same person.
8: All the companies are always absolutely snowed under (even the ones who are not getting any new business).
Despite all this, I do think this cloud has a silver lining for smaller IFAs as I am sure a lot of prospective clients are also mightily sick of all this as well.
The thought of dealing with one adviser and/or his assistant for everything must be beginning to seem like a very attractive option.
Gavin Anderson Anderson Sinclair,