View more on these topics

Lines crossed

I know the phone systems of some companies is a subject that has been dissected by us all many many times but:

1: The average time spent holding to be put through is a minimum five minutes.

2: I&#39m constantly getting cut off “by accident” when things get complicated.

3: I can never speak to the same person twice.

4: Consequently, no one takes responsibility for anything.

5: “You&#39re through to the wrong department” is becom-ing a mantra for many companies and then, “Sorry, the line&#39s busy”.

6: My queries never seem to be straight forward (I bet no one else&#39s are either) so I am promised I will be phoned back at some point in the not to distant future.

7: I have to repeat my query/complaint every time I speak to someone because it is not the same person.

8: All the companies are always absolutely snowed under (even the ones who are not getting any new business).

Despite all this, I do think this cloud has a silver lining for smaller IFAs as I am sure a lot of prospective clients are also mightily sick of all this as well.

The thought of dealing with one adviser and/or his assistant for everything must be beginning to seem like a very attractive option.

Gavin Anderson Anderson Sinclair,

Leatherhead, Surrey


Royal & SunAlliance – Trustee Investment Plan

Wednesday, 24 October 2001.Type: Trustee investment plan.Minimum premium: Lump sum £10,000.Investment choice: Cash deposit, fixed interest, index-linked, pension protector, balanced growth, managed growth, unitised with-profits, equity, FTSE allshare tracker, property, UK leader and eurotech.Charges: Annual up to 1 per cent.Allocation rate: 100 per cent.Options: Penalty free withdrawals up to 5 per cent a year.Commission: Up […]

&#39Sandler must see value of IFAs&#39 – Torquil Clark

The industry should be encouraged to move towards charging fees if it wants to improve professionalism and consumer confidence, says IFA Torquil Clark in its Sandler response.The IFA says in order to bring further clarity, advice must be separated from product purchase, a move which will increase the likelihood that consumers will view IFAs as […]

Intermediaries confident in buy to let market

But to let investment is set to increase, according to data from Bradford & Bingley specialist lender Mortgage Express.Mortgage Express&#39s property hotspots report reveals that 95 per cent of intermediaries who responded to the survey said the market would rise or remain stable over the next six months.The survey showed Sheffield, Brighton, Birmingham and South […]

ABI claims that IFAs want quality marks extended

IFAs would like to see the ABI&#39s Raising Standards quality mark extended to mortgages and financial advice, according to a survey conducted by the ABI&#39s for its Saltr initiative.The research with 21 IFAs was undertaken early this month and revealed more than 76 per cent – 16 of those surveyed – said where there is […]

Artemis Global Income: favouring Europe over the US

With a 10 per cent return from his Global Income Fund in the first three months of 2015, Jacob de Tusch-Lec talks to journalist Alexis Xydias about the drivers and why he favours Europe and Asia over the US. Jacob believes European companies remain cheap and is still finding opportunities amid value stocks – in contrast […]


News and expert analysis straight to your inbox

Sign up


    Leave a comment


    Why register with Money Marketing ?

    Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

    News & analysis delivered directly to your inbox
    Register today to receive our range of news alerts including daily and weekly briefings

    Money Marketing Events
    Be the first to hear about our industry leading conferences, awards, roundtables and more.

    Research and insight
    Take part in and see the results of Money Marketing's flagship investigations into industry trends.

    Have your say
    Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

    Register now

    Having problems?

    Contact us on +44 (0)20 7292 3712

    Lines are open Monday to Friday 9:00am -5.00pm