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Lines crossed

I know the phone systems of some companies is a subject that has been dissected by us all many many times but:

1: The average time spent holding to be put through is a minimum five minutes.

2: I&#39m constantly getting cut off “by accident” when things get complicated.

3: I can never speak to the same person twice.

4: Consequently, no one takes responsibility for anything.

5: “You&#39re through to the wrong department” is becom-ing a mantra for many companies and then, “Sorry, the line&#39s busy”.

6: My queries never seem to be straight forward (I bet no one else&#39s are either) so I am promised I will be phoned back at some point in the not to distant future.

7: I have to repeat my query/complaint every time I speak to someone because it is not the same person.

8: All the companies are always absolutely snowed under (even the ones who are not getting any new business).

Despite all this, I do think this cloud has a silver lining for smaller IFAs as I am sure a lot of prospective clients are also mightily sick of all this as well.

The thought of dealing with one adviser and/or his assistant for everything must be beginning to seem like a very attractive option.

Gavin Anderson Anderson Sinclair,

Leatherhead, Surrey

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