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Lifesearch adds TCF category to awards

Royal Liver, Legal & General and Friends Provident have are on to the short list for a new treating customers fairly category which Lifesearch has introduced to its annual protection awards.

The TCF award is based on providers’ overall fairness and honesty. It judges providers on factors including the publication of claims’ data, using clear and fair literature and helping IFAs to implement their own TCF requirements.

L&G has been shortlisted in nine of the 11 categories in the awards and Royal Liver appears in eight.

Royal Liver, L&G and Friends Provident have been shortlisted for best overall provider, best underwriting team, best service provider and best e-commerce provider.

Axa, Bupa and L&G will compete for the award of best critical-illness provider while Norwich Union, Royal Liver and L&G are on the short list for most improved provider.

Last year, Royal Liver picked up four awards including most improved provider, best new initiative and best overall provider.

These are Lifesearch’s fourth awards and will be held in February.

The awards are voted for by Lifesearch staff and there is no judging panel or entry process.

Head of protection strategy Kevin Carr says: “Our industry often comes in for a lot of stick, especially on the provider side, so these awards are designed to raise the profile of the industry through recognising the positive side of what we do, all sourced from an open, honest and independent knowledge base.”

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