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Liberata handles transfer of million Barclays policies

Business process outsour-cer Liberata has completed the transfer of over one million Barclays Life policies to its admin platform in the UK’s biggest industry transition.

As part of the deal, Liberata took over the contracts of 200 Barclays Life backoffice staff.

Of these 200 staff, 180 have moved to Liberata and the remaining 20 will transfer to the firm’s Romford headquarters in January.

The group, which has just won contracts to administer National Australia Life and Century’s back books of business, is in negotiations with several other providers about similar outsourcing deals.

Chief executive Tom Butler says the firm is also targeting open books of business and is developing its front-end technology to handle new contracts before the start of next year.

Butler says the main focus is on enabling online policy valuations, changes of client details and more automated processing.

He says the benefits of outsourcing are becoming increasingly apparent to life offices and the operational performance standards on the Barclays Life book of business have increased by 56 per cent since the transfer. Butler says absenteeism has fallen and there have been no redundancies.

He says: “We have a pipeline of life offices we are talking to and we are investing heavily in our software capabilities around open books, adding additional front-end capacity and greater e-enablement.”


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