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Lloyds alleged to have ‘artificially distressed’ SME customers

Lloyds Banking Group is alleged to have “artificially distressed” small business customers after they were transferred to a support unit. The FT reports the claims are made in a legal application due in the High Court this year. The case centres around businesswoman Julie Ann Davey, who has applied for two partners at KPMG to […]

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Pensions governance committees ‘retirement homes’ for industry veterans

Consumer champions have branded the new Independent Governance Committees for contract-based schemes “retirement homes for financial services executives, actuaries and investment bankers”. But providers have hit back, claiming the committees provide greater consumer protection than trust-based schemes. The requirement for governance committees to be established for auto-enrolment schemes was introduced following the Office of Fair […]

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Malcolm McLean: Is there a future for the state pension?

Pensions have not featured massively in this year’s election debates, although on other occasions, for older people at least, this has usually been an issue that has materially influenced voting intentions. This is especially so when it comes to the level and sustainability of the state pension. This year’s election has seen politicians of all […]

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Profile: ‘The future of advice will be more telephone and web-based’

Interrupting clients who were busy watching Coronation Street or bathing their children prompted Rochester-based adviser Jamie Smith-Thompson to establish a telephone-based advice business. The Portal Financial managing director was working as a self-employed adviser, generating his own prospective clients and trying to arrange face-to-face appointments with them when he had his Eureka moment. “I was […]

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