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L&G reduces non-disclosure rates and pays more claims

Legal & General has reduced the number of critical illness claims declined due to non-disclosure to just 4 per cent.

Figures released by the provider today reveal claims declined for non-disclosure has dropped from 8 per cent to 4 per cent.

L&G also paid 5 per cent more claims, up from 88 per cent to 93 per cent, totalling over 2,000 claims. The average claim paid out was £550,000, with total paid claims reaching £146m.

L&G managing director of protection Bernie Hickman says: “This is further evidence that Legal & General pays out when customers need it most, which is what really matters to a policyholder.

“Advisers should consider this as one of the most important factors when recommending critical illness cover to their clients. Our claims history demonstrates that the measures taken to reduce declined critical illness claims are working. In the last five years alone we have paid out almost £500m in critical illness claims to our policyholders.”

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