Legal & General has launched an academy to give in-depth medical training to senior underwriters and claims handlers.
L&G says increasing the level of medical expertise among its underwriters and claims handlers will allow it to more accurately assess the medical aspects of customer applications and deal with claims efficiently and fairly.
Claims and underwriting director Russell Whitworth says: “Investing in our people is a key element of providing the best possible service to advisers and their clients.
“This course will allow senior underwriters and claims assessors to specialise in a particular medical field, which means we can build a team of experts. It’s vital that an insurance company as large as we are demonstrates best practice and we intend to have the best underwriting team in Europe.”
The underwriting academy will give training on cardiology, oncology, neurology, mental health, endocrinology – diabetes and thyroid disorders -, gastroenterology, renal and urogenital disorders and incapacity – diseases of the joints and biopsychsocial influences on disability.
Courses will last 4-6 weeks and will include workshops, discussion groups, lectures, online learning and visits to clinics and hospitals.