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L&G launches pension transfer tracker service

Legal & General has announced a tie-up with technology firm Origo to launch a new service to support advisers track the progress of client applications.

The product known as Track My Apps is aimed at supporting advisers selling Legal & General’s retirement income range of products from fixed-term annuities to lifetime annuities.

The online system enables advisers to track the progress of client applications from when they are first loaded onto Legal & General’s system to the point when they are accepted.

Advisers will be able to see detailed progress of their clients’ pension transfers online, allowing them to manage their clients’ expectations while reducing the need for phone calls to check on an application’s progress.

Track My Apps uses Origo’s Transfer Tracking technology and forms part of its Integration Hub services, where real-time data is provided directly to Legal & General’s adviser portal.

Legal & General retirement income distribution director Jon Scannell says: “The launch of Track My Apps for advisers is just the initial phase of our digital investment and we’re focused on further improving the service we provide to financial advisers. Access to the new Transfer Tracking service from Origo will begin that process, by giving our adviser partners real-time updates on the progress of their clients’ transfers.”

Origo managing director Anthony Rafferty adds: “Our digital Transfer Tracking service enables platforms and providers to deliver a better service to their customers while reducing the volume of phone calls requesting progress updates. Transfer Tracking frees up resources and expenditure which can be better directed elsewhere in the business.

“Available through our Integration Hub, the service has an easy set-up and integration process and tracks the progress of pensions, GIAs and ISAs transferring through our Options Transfers service. Legal & General have demonstrated their commitment to improved service for their adviser partners by being the first to market with our new technology.”

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