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L&G helping brokers complete mortgage applications online

Brokers using Legal & General&#39s point-of-sale mortgage decision service are now able to complete the entire application process online.

A new system, goal:technology, from Focus Solution, is designed to speed up the completion process for mortgages and related protection products.

Customer information is collected and validated offline through each stage of the mortgage advice and application process. This is intended to save time and reduces errors by ensuring that only complete, correct applications and proposals are submitted online.

Data is keyed in only once and reused across all applications.

Director of business information systems Margaret Smith says: “We are constantly looking to extend the functionality of the sales solutions it offers business partners as well as IFAs. Doing more business electronically brings real benefits in terms of speed, efficiency and cost saving. It means we can roll out new products and handle incoming applications much more quickly.”

Focus Solution chief executive John Streets says: “We are very pleased to have extended the use of goal:technology beyond the life and pension market into the mortgage market for the first time with this agreement.”

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