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L&G has the cure after NU fails medical

I am an IFA and wrote a policy on myself and my wife. Here is how the story goes.

I have just bought a house and need life cover.

With five weeks to completion of contracts, we take out the life cover with Norwich Union for £210,000.

With three weeks to completion of contracts, Norwich Union advises us that a paramedic would contact myself and my wife to carry out a brief medical at home.

Two weeks to go and no one has got in contact to arrange a brief medical. NU tells us that a nurse has been phoning our office in the evening but keeps getting an answer message.

My response was why didn&#39t they leave a contact message on the answerphone and I leave NU my home number.

One week to go and I phone NU to ask where the nurse is. NU&#39s response is that “We&#39ve got it wrong.” The company had not contacted the medical agency yet but it says it will be sorted out.

Two days to go and a medical nurse phones our house at 9.30pm to arrange a medical for the following week. This is too late so I go online to Legal & General and get an immediate response in 10 minutes for acceptance of cover. Thank you, L&G.

Name and address supplied


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