Legal & General has apologised over the questioning of a customer by its underwriting team.
The client, Mrs Limor Abramov, an Israeli medical professional and UK resident, applied for L&G level term insurance but says she was made to feel “ashamed of her origins” by the questioning she experienced.
Abramov told L&G that she would be returning to Israel for a holiday. She says L&G demanded to know which city she would be visiting, the purpose of her trip and how long she would be staying. Her IFA Filip Slipaczek wrote to L&G demanding to know the rationale for grilling his client.
Slipaczek says: “Obviously, in view of recent Islamist terrorist threats, would people visiting New York, London, Madrid, Pakistan and Bali be asked the same questions?”
L&G spokesman Joe Wiggins says: “It is standard to ask in which countries the applicant intends to live, work or travel. A mistake by one of our risk assessors meant we asked which cities in Israel would be visited. This was a one-off error, for which we have accepted responsibility.”