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Let&#39s expose worst companies with an award ceremony

I have often remarked to my colleagues on the annual awards for good service that we read about. I believe that the industry should take up an award for the opposite and expose those who are not really giving us the service that we deserve. I believe it is known as name and shame.

I believe that Scottish Widows would qualify for the record of the longest-standing continuous erroneous administration.

I have been forwarding the same letter to Scottish Widows for 30 years. When my wife and I initially formed Heather Moor and Edgecomb, as was the case for many of us in those days, we worked from home. When we eventually purchased our offices and opened the door in July 1973, we retained our registered office as our home address.

It is unbelievable that, after more than 30 years, Scottish Widows is still sending everyday correspondence to our registered office. With our office address in our letterhead and our registered office address at the bottom, how can this still be happening?

There are other industries that award dunce prizes for the worst dressed, the best dressed, the best saying, the worst saying, and so on.

Unfortunately, even the threat of taking the matter to the FSA is unlikely to resolve the problem. We have in the past had circumstances where we have had a letter which has been extremely important lying on our doormat for the majority of our holiday break outside the UK.

Brian Pickering

Managing director,

Heath Moor & Edgecomb,Chippenham, Wiltshire


Healthy future?

The IBC Health Insurance Annual Conference, entitled What Does the Future Hold?, will take place on March 9 and 10 at the Crowne Plaza in London. It will look at issues such as critical-illness insurance, international health insurance and the future of the sector. Speakers will include Le Beau Visage managing director Peter Le Beau, […]

Close Venture Management -Close Brothers Development VCT C Shares

Type: Venture capital trust Aim: Growth by investing in unquoted companies Minimum investment: Lump sum £1,000 Opening/closing date: January 21, 2004/April 2, 2004 Charges: Initial 5%, annual 2% Commission: Initial 2.5% Tel: 020 7426 4315

Public to become financial experts

Consumers will quickly turn into astute financial services “connoisseurs” by 2008, forecasts a report from Mori Market Dynamics. Managing director Jon Francis says more education from sources such as media coverage, the internet, Government and product providers will substantially increase consumer knowledge in the next four years. Francis believes this will change the landscape of […]

Smart move from WPA

WESTERN PROVIDENT ASSOCIATION Enterprise Smart-Start Type: Group private medical insurance plan Minimum-maximum ages: 18-65 Minimum premium: £220.02 a year Minimum group size: Three Maximum benefit: No maximum Cover provided: Inpatient and day patient cover for hospital treatment, specialists&#39 fees, diagnostic scans. Diagnostic tests, cancer care, outpatient treatment for cancer care, surgical procedures and pre-admission tests, […]


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