I have often remarked to my colleagues on the annual awards for good service that we read about. I believe that the industry should take up an award for the opposite and expose those who are not really giving us the service that we deserve. I believe it is known as name and shame.
I believe that Scottish Widows would qualify for the record of the longest-standing continuous erroneous administration.
I have been forwarding the same letter to Scottish Widows for 30 years. When my wife and I initially formed Heather Moor and Edgecomb, as was the case for many of us in those days, we worked from home. When we eventually purchased our offices and opened the door in July 1973, we retained our registered office as our home address.
It is unbelievable that, after more than 30 years, Scottish Widows is still sending everyday correspondence to our registered office. With our office address in our letterhead and our registered office address at the bottom, how can this still be happening?
There are other industries that award dunce prizes for the worst dressed, the best dressed, the best saying, the worst saying, and so on.
Unfortunately, even the threat of taking the matter to the FSA is unlikely to resolve the problem. We have in the past had circumstances where we have had a letter which has been extremely important lying on our doormat for the majority of our holiday break outside the UK.
Heath Moor & Edgecomb,Chippenham, Wiltshire