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Legal ombudsman chair to head FCA consumer panel

      Wanda Goldwag

Current chair of the Office of Legal Complaints Wanda Goldwag has been named as the new chair of the Financial Services Consumer Panel.

The independent statutory body – which represents consumer views and reports to the FCA – has been chaired by Sue Lewis since 2013.

Goldwag will take up the position from 1 March and serve a three-year period.

Former Royal Bank of Scotland legal director Mark Chidley has stood as interim chair since December.

Commenting on her appointment, Goldwag says: ‘The panel plays a significant part in ensuring the FCA meets its objectives – and particularly to secure an appropriate degree of protection for consumers – and I’m looking forward to meeting regularly with the chair and chief executive of the FCA to promote consumer interests.”

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In addition to her role as chair of the legal ombudsman, Goldwag is currently the interim chair at executive body Leasehold Advisory Service, which she expects to hold until mid-2020.

She is also a director at the Royal Free London NHS Foundation Trust.



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There are 2 comments at the moment, we would love to hear your opinion too.

  1. “The panel plays a significant part in ensuring the FCA meets its objectives – and particularly to secure an appropriate degree of protection for consumers”

    Good luck with that one …it (FCA) hasn’t do so thus far ! I think “ensuring” is a bit optimistic ?

    “I’m looking forward to meeting regularly with the chair and chief executive of the FCA to promote consumer interests.”

    Are you bringing the tea & biscuits, I here he (CE) is partial to a nice cup of Earl “Iamnotlistening” Grey, and a packet of chocolate coated “iwilldowhatilike” digestives.

  2. From the Panel’s Terms of Reference:

    7. The FCA may appoint to the Panel such consumers, or persons representing the interests of consumers, as it considers appropriate.

    8. The FCA must secure that membership of the Panel is such as to give a fair degree of representation to those who are using, or are or may be contemplating using, services other than in connection with business carried on by them.

    So, how well do the panel meet this objective?

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