An IFA says lead company Meandmyleads failed to deliver an order for over two months and refused to issue a refund.
Reeves Financial Solutions owner Paul Reeves says he placed a £350 order for 10 leads with the firm on December 6. He claims Meandmyleads initially promised to deliver the leads within two weeks but when he had not received any leads by December 17, he emailed the firm requesting a refund.
On December 28, Meandmyleads managing director Jonathan Farmer responded, saying his staff had flu over the Christmas period which had delayed the order.
Reeves says he was assured all the leads would be delivered from January 3 onwards.
He claims he repeatedly tried to contact Farmer in January to ask for the leads to be delivered or for a refund to be organised but his calls were not returned.
He says: “I am very disappointed. I wanted my leads before Christmas so I could develop new contacts for the new year.”
Farmer says it usually takes two or three weeks to complete an order.
He says: “We had a slow pick-up rate in January but the situation seems to be improving. The client will receive his leads in the next week or two. We do not refund orders. It is a two-way relationship – we sometimes delay orders on behalf of brokers and we expect the same response from the broker.”
A Meandmyleads spokesman says the issue with Reeves has now been resolved.