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Kensington doubles support service teams

Kensington has doubled its operations and underwriting teams in the last six months to bolster the service it offers intermediaries.

It had six underwriters and 12 support operations staff six months ago and the numbers have now increased to 12 and 24 respectively.

The lender, which this week raised its maximum loan to value to 90 per cent, has also merged its operations and underwriting departments into one team.

Head of sales Charles Morley says: “We are dedicated to supporting mortgage intermediaries and helping them to grow their business. One way of doing this is by maintaining our focus on competitive pricing and innovative products that align to our principles of responsible, sustainable and intelligent lending.

“But we recognise this approach must be accompanied by a commitment to service and have invested heavily in putting in place the right resource and processes to provide intermediaries with a complete proposition they can be confident in.”

Emba group sales and marketing director Mike Fitzgerald says: “I have been told they are looking to be a more prominent lender and this news probably proves it. Companies do not double up on their underwriting unless they are looking to expand.”

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