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Standard Life reports ‘unprecedented’ demand following pension freedoms

Standard Life says it has experienced an “unprecedented level of customer contact” since the introduction of the pension freedoms this week. Despite Monday being a Bank Holiday, the provider says it has taken over 3,000 calls so far. In the same time, nearly 1,000 customers used Standard Life’s website to make a decision on how […]

Lifecycle links the distribution chain

The mortgage advice industry is  now in far better shape than it was just a few years ago but when it comes to innovation I cannot help feeling it is the poor relation compared with the investment advice market. There is far less competition in terms of leading-edge solutions to meet consumers’ needs. While investment […]

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University College launches pension transfer qualification

Financial education organisation ifs University College has launched a new pension transfer qualification following the FCA’s proposals to tighten advice in the area. Last month, the regulator revealed plans to require all transfers out of defined benefit schemes to be undertaken by advisers with a pension transfer specialist qualification. Transfers from other “safeguarded benefits”, such […]

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Emma Thomson: I’m sick of cynics doing down protection

One Friday night a few weeks ago, I was relaxing on the sofa when my work phone rang. The number was withheld and given the time I was tempted to leave it. But I picked up the call and I am so glad I did. Because it was a client. Her 40-year-old husband had died […]

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Steve Webb: is it time for the care pension?

Steve Webb, Director of Policy and External Communications Steve Webb offers a potential solution to the issue of funding long-term care, by asking whether it’s time for the ‘care pension’. The UK’s long-term care system has been steadily spiralling out of control. Around one in four of us is set to spend more than £20,000 […]

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