View more on these topics

Just eyes service for orphan clients following rebrand

Hugh_McKee

Just, the company born out of the merger of Just Retirement and Partnership, has unveiled its rebrand and is eyeing the launch of a service for orphan clients.

The company, formed after the merger last year, announced its rebrand last week, as revealed by Money Marketing.

The new branding will be rolled out across the group in stages, starting this month with all “individually underwritten retirement income solutions”.

Speaking to Money Marketing, UK retail managing director Hugh McKee says the business has several ideas for how it will help advisers cope with challenges coming from “vulnerable customers”.

McKee says: “We have picked up through adviser research that there are many advisory practices that have gone upmarket. There are some clients who have been left behind. Advisers have a degree of consciousness about needing somebody to help support those clients.

“We have got some strong ideas and we are working with advisory groups about developing a proposition to help those advisers support those clients that perhaps do not fit neatly into the adviser’s business model.”

Just also plans to work with the Plain English Campaign to simplify customer communication.

Adviser research also contributed to the company’s rebranding.

McKee says: “We did a lot of work over the past six months with advisers preparing for this, and what they were saying to us is we don’t want lots of new products and features, we like to make sure service is delivered and that is why we value Just Retirement and Partnership.”

The rationale behind the name change relates to both Just Retirement and Partnership having a social purpose and being focused on providing good service that results in low complaint levels and Financial Ombudsman Service claims.

McKee says: “We think retirement is the start of our conversations. Just, importantly, is about fairness and being upright and moral.”

In developing the new brand, Just worked with external people who came into the business to learn what it values and how it works. Those people also helped the business choose colours for the branding that help with accessibility for customers who might have disabilities or impairments. The rebranding is the most recent step in the integration of the two companies.

just logo 2

McKee says one of the early changes was picking which product lines the business would operate in which market. It then established its structure and formed the executive team.

He says: “What we have attempted to do is keep the business moving forward while we have been coping with all of the pressures of going through a merger.”

Job losses in the wake of the merger were widely reported, with McKee saying just over 200 roles were cut.

He says: “Sadly, when you bring two businesses together you have overlap of people and we have lost some very valued colleagues. We also have people in the business who are still there and contributing but know they are working on integration programmes and when these come to an end that might bring their roles to an end as well.”

The company is listed on the London Stock Exchange as JRP Group and can table recommendations to change this at its annual general meeting in May, should it wish to.

Recommended

14

Just Retirement and Partnership unveil branding following merger

JRP Group, formed after the merger of Just Retirement Group and Partnership Assurance last year, is changing its name to Just. The new branding will be rolled out across the group in stages, starting this month with all “individually underwritten retirement income solutions” at the firm. The company is listed on the London Stock Exchange as […]

Cook-Rodney.Just-Retirement.2013

Just Retirement sales plunge 18% ahead of merger

Sales at Just Retirement plunged by nearly a fifth (18 per cent) in the first three months of the year, quarterly results published today show. Total sales – including bulk and traditional annuities, drawdown and equity release – fell from £276.1m to £226.7m year-on-year. Defined benefit de-risking deals fell 54 per cent, to £43m, while […]

Business-People-Silhouette-Leaving-Walking-700x450.jpg

Just Retirement and Partnership warn over further job cuts

More jobs could go following the merger of annuity providers Just Retirement and Partnership, documents published today reveal. The two firms, who both suffered heavy share price falls on the back of the pension freedoms, are due to complete their proposed merger by the end of April. In November, the insurers estimated around 5 per […]

HMRC helping to remove artificial gains

An investment bond offers investors certain tax advantages, one of which is the ability to take partial surrenders from the investment. This facility allows the policyholder to withdraw amounts up to 5% of the amount invested each policy year on a tax deferred basis, without incurring any immediate tax liability. This tax deferred allowance can […]

Japan: the Land of the Rising Dividends

By George Boyd-Bowman, Fund Manager at Neptune Many Western investors have long bemoaned the lack of a true dividend culture in Japan, claiming the corporate culture is not tilted in favour of shareholders. Yet today, in the Land of the Rising Sun, we see a fresh impetus to focus on shareholder returns, which is leading […]

Newsletter

News and expert analysis straight to your inbox

Sign up

Comments

    Leave a comment