View more on these topics

Just cause for a service rethink

Sam Shaw on how Just Retirement has topped the Sesame service index and is giving some of the big providers a lesson in standards

Sesame’s provided service index survey reveals that Just Retirement and The Hartford have beaten more established product providers to be placed in the top three.

Financial services giant Axa was ranked the worst, with mutuals Scottish Life and Liverpool Victoria making up the bottom three.

Sesame surveyed members between January and April and plans regular updates.

Sales and marketing director Stephen Young says: “We are not attacking providers. Some have improved drastically while others clearly have a long way to go. We will measure this again in six months to really tell how service has improved, or not as the case may be.”

Companies were assessed across four key areas of service – handling telephone calls, ability to process and track new business, online systems and support and handling correspondence and issuing mailings.

Recommended

DB Mortgages to increase sub-prime rates by 1 per cent

DB Mortgages says it will be increasing rates on its sub-prime products by 1 per cent when it relaunches its range on August 20.The lender says it will also be making changes to its near-prime range which sees it increase the rate of its full status product by 0.20 per cent and self-cert by 0.35 […]

Urch joins Fidelity to target institutions

David Urch is to join Fidelity after announcing his decision to leave Scottish Widows Invest-ment Partnership last week. Urch will work in the group’s new Edinburgh office from the start of 2008 and, along with Jonathan Cobb, will build a team of UK equity portfolio managers targeting the institutional market.

Inflation drops to 1.9% in July

CPI inflation has dropped to 1.9 per cent in July, down from 2.4 per cent in June, according to the Office of National Statistics. Assetz plc chief executive Stuart Law is accusing the Bank of England of misleading and misguiding the industry by saying that inflationary pressures are a present danger in order to justify […]

Newsletter

News and expert analysis straight to your inbox

Sign up

Comments

    Leave a comment

    Close

    Why register with Money Marketing ?

    Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

    News & analysis delivered directly to your inbox
    Register today to receive our range of news alerts including daily and weekly briefings

    Money Marketing Events
    Be the first to hear about our industry leading conferences, awards, roundtables and more.

    Research and insight
    Take part in and see the results of Money Marketing's flagship investigations into industry trends.

    Have your say
    Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

    Register now

    Having problems?

    Contact us on +44 (0)20 7292 3712

    Lines are open Monday to Friday 9:00am -5.00pm

    Email: customerservices@moneymarketing.com