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Jacobs threat to name firms for A-Day failures

Specialist pensions IFA Richards Jacobs has threatened to name and shame two leading product providers unless they radically improve their post-A-Day offerings.

Jacobs, director of Richard Jacobs Pension & Trustee Services, says the providers, one of which is a top five insurer, are both failing to offer customers the full range of opportunities presented by A-Day.

He says one of the insurers does not offer tax-free cash from protected rights while the other does not provide unsecured pensions to people with “reasonably-sized” pension funds.

Earlier this month, Jacobs said the industry was in a “post-A-Day meltdown”, with several providers struggling to cope with the volume of new pension business they are writing. He singled out Friends Provident and Clerical Medical for criticism following admin delays but says they are not the providers currently in question.

Jacobs has given the firms until the end of September to amend their offerings.

Jacobs says: “It is appalling that so-called leading insurers are still not offering customers the full facilities offered by A-Day. It is absolute nonsense.”

Earlier this year, Aifa deputy director general Fay Goddard said the “patchwork of different levels of readiness for A-Day confused advisers”.

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